• If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return policy period of 14 days. Your product may be eligible for refund or replacement depending on the product and condition.
  • Please note that some products are not eligible for a return if the product is “No longer needed“.
  • If the return period of your product has expired, the return period is over.

Conditions for Returns

  • The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
  • The product must include the original tags, user manual, warranty cards, freebies, and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging/box.
  • If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Return Reasons

  • Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
  • Delivery of a product that is incorrect (presentation different on the website) / incomplete (missing parts)

Returns or Refund Not Accepted IF

  • Item is picked up from store after checking thoroughly (except if there is defect or damage as mentioned above)
  • Change of mind after purchase

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